Our Service

Sharpsoft company 

Our Service

As a full-service IT company, we can provide you with top-grade IT support in SharpSoft. We have highly-trained IT professionals who can set up, maintain, and troubleshoot complex information technology infrastructures to ensure that your operations run smoothly and efficiently at all times. Whether you have a problem with connection stability, data storage, or network safety, we can handle it. We also handle hardware issues such as printer, desktop, and laptop repair. With SharpSoft, you get unparalleled IT support in Sulaymaniyah from experienced and trusted professionals. Our industry expertise, combined with our industry-leading hardware and software solutions, makes us one of the most dependable IT support companies in the Sulaymaniyah. If you want to now more, feel free to consult our engineers.


SharpSoft Hardware Maintenance Services increase operational efficiency and improve IT availability by enabling you to

Manage your IT infrastructure

Manage your IT infrastructure budget with predictable, controllable costs

With various fixed cost pricing options, SharpSoft enables easy budgeting for current and future needs since hard-to-control variable costs are replaced by fixed costs

Eliminate the cost

Eliminate the cost and headache of multiple service providers
With SharpSoft’s multi-vendor capabilities, you can reduce the number of service providers you need to support a broad spectrum of products and environments

Scale support quickly and easily

Scale support quickly and easily
SharpSoft’s global infrastructure allows you to expand or reduce your domain at any time. You eliminate indirect costs and the need for additional language and time zone coverage.

Take advantage of state-of-the-art technology

Take advantage of state-of-the-art technology
without the burden of evaluating, purchasing, implementing and supporting it

Access critical skill sets

With SharpSoft’s multi-vendor capabilities, you can reduce the number of service providers you need to support a broad spectrum of products and environments

Re-focus on your core business

and managing more strategic initiatives, while receiving the best IT infrastructure support available

Sharp Soft IT Support Contract

The IT Support Contract option provides you with a “fixed price” package of services, customized to your specific company requirements, and includes access to our Remote and Onsite Support Services. Your IT Support Contract will be designed according to the number of PCs, workstations, servers, printers, network devices you have in your business and for your specific IT needs.

Why do I need an IT support contract?

As well as providing Remote and Onsite IT Support, your Support Contract includes proactive management of your IT and network system infrastructure.
This means that each month you’re in contract, we’ll carry out a range of planned and unplanned maintenance and monitoring services on your behalf. So, as well as providing your business with a complete IT Support Service, we’re also taking care of daily and weekly IT and system management tasks on an ongoing basis.

What’s included in SharpSoft IT support contract service

The IT Support Contract service gives you peace of mind that your computer and network systems are being looked after and managed “behind the scenes”, leaving you to focus on running your business.
Our aim is to keep your IT systems operating, maximize your network uptime, and to support your business’s productivity. If your computers, network or other IT systems do encounter problems, we’ll be there to resolve those problems remotely or onsite through one of our expert Support Engineers.

Services include:

• IT Helpdesk Support: email and telephone-based IT Support
• Troubleshooting: diagnosing and fixing problems with PCs, servers and network hardware
• Proactive and preventative management: online system monitoring of your critical systems to maximize uptime
• Backup and restore service: your business documents and files backed up securely
• Updates and upgrades: maintaining PC and server operating systems, application software and hardware upgrades whenever or wherever necessary.
• Network security: Antivirus, firewall, network configuration, updating and maintenance
• Email systems: email applications, exchange server set up and management
• Networks: Configuring network infrastructures such as routers and network switches
• Supplier management: management of other IT equipment and service suppliers
• Internet access: management of your broadband connectivity and Internet access services
• Wireless: maintenance, set up and troubleshooting

Our Maintenance Service Components

Each contract will consist of one or more of the following components

Software Support
Software Support
# IT Helpdesk Support: email and telephone-based IT Support,
# On-site support as well
Anti-Virus and Security Support
Anti-Virus and Security Support
# Supplying original Anti-virus license
# Anti-Virus System Configuration
# Anti-virus installation, update, upgrade and monitoring
Server Support and Management
Server Support and Management
# Monitoring Server
# Maintenance and troubleshooting
# Update and upgrade the server or one of the components
# Security and protection of the server
# Server migration
# Server hardware supplying and configuration
# Providing multiple backup methods
Hardware Support
Hardware Support
# Monitoring
# diagnosing
# troubleshooting
# supplying all hardware needed by the company (PCs, Laptops, Printer and Network devices)
# Supplier management: management of other IT equipment and service suppliers
Preventative Maintenance
Preventative Maintenance
# Monitoring and diagnosing the company’s critical components of the IT structure
Surveillance Camera Support
Surveillance Camera Support
# Monitoring
# Maintenance and troubleshooting
# Upgrade and design changing
Email Support
Email Support
# Email applications installation and configuration
# Exchange server set up and management
# Email backup management
Network Support
Network Support
# Monitoring the network points
# Network device configuration
# Configure Hardware firewall
# Firewall management and configuration
# Security and upgrade
Database Support
Database Support
# Data Backup Management and schedule
# Update and upgrade database software version
# Configuration and managing
# Providing multiple backup methods

How it works

SharpSoft IT Support Contracts are available in a range of flexible pricing options.


IT Support Contracts are fully customized around your business needs, based on the number of workstations in your business, and on the systems, you want to support.

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