ERP

The Changing Face of Information System IT

The tidal wave of Information Technology has swept all industries into a paradigm shift to newer and more effective process improvements and outcomes. The information services industry is no exception. In fact, the information services sector has immensely benefited from this technological revolution. Today information services providers and companies have overcome challenges that significantly influence their ability to provide quality information services.

Services Information Technology has become an enabler in Improving the quality of services and information operations by simplifying and streamlining the delivery of information services, improving quality, reducing costs and providing anytime/anywhere information across multiple facilities and domains.

Growing business operations and better execution of business strategies can only be met with a flexible open system like Sharpsoft iGate ERP Suite. With, you can integrate a smarter way to work across your entire business platforms. supports all your purchase and sales operations, your logistic and financial administration, documents and human resources management solutions in order to quickly respond to customer demand with efficient, fast, and flexible processes.

Sharpsoft IGate is an integral information system: data is stored centrally and is directly available to authorized personnel. The system foundation supports best practices across many business areas and consolidates business data to avoid duplication of effort. The main goal of ‘Gate is to enable operational excellence and innovation for the ideal business processes you wish for.

Today there are many challenges in delivering information management system. These challenges lead to the desire to develop systems to augment capabilities of the available information services providers to serve the increasing number of users and help staff streamline their operations. To alleviate some of these pressures, we are presenting a system that has the following benefits:

Integrated, comprehensive & easily deployable web-enabled application delivers a full spectrum of information and administrative services functions
Seamless, anytime, anywhere access to information and integrated communication
High scalability allows integrated information services delivery across a multitude of locations.
Centralized data repository makes information easily retrievable and enables users’ records tracking anywhere Intuitive user interface simplifies data entry and makes the applications easy to use, saving valuable time and minimizing MCI interactions

Financial
Accounting Handle all account receivable and account payable issues with dynamic accounting trees. Conforms to standard accounting principles and provides for accurate book keeping besides offering flexible reporting and query facilities.	Points of Sales Define annual sales plan, manage customers’ orders and track their status.	Financial Auditng Financial Auditing
Invoicing Generate organization’s invoices and their payment with the clients, Payment reminders systems, and clients’ payment rating system for future financial relationship.	Cost Management Cost Management	Financial Forecastng Handle all departments and Division budgets with an organization; build automatically a global budget plan, and forecast financial outcomes.
Cash Flow Predict the organization cash flow and track it from all resources (customers, orders, banks, cash registers …).	Asset Management Manage organization assets, their relationship with warehouse and accounting, and annual Depreciation Life.	Corporate Mobile Handle all issue of the company corporate mobile lines with monthly invoices and employees allowances.

Human Resource Management
Personnel Allows you to define your personnel information (personal, corporate, financial and attendance profiles), and manage the processes of transfer, promotion, warning, awarding, and dismissal. Caters to the personnel and human resources needs of healthcare establishments. The system maintains and tracks employee’s data on-line and generates extensive reports on variety of criteria.	HR Policy Allows you to define the policies of the corporate and corporate nodes, and enable the employees to check their related policies	Orientaton Introduces newly recruited employees to the organization with information about their departments, business model, processes and rules.
Atendance Monitor Allows you to define the attendance patterns and assign them to your employees, and check their daily attendance supported with attendance tracking machines or smart cards.	Corporate Hierachy Provides flexible generic tools to create your corporate hierarchy model with attributes, and then to create your corporate nodes structure based on it.	Performance Enables you to define performance models, parameters and importance, assign them to teams, positions, corporate nodes, and calculate the actual performance of them.
Payroll Provides mechanisms to define payroll calculation methods and calculate employees’ payroll, in respect to the deserved benefits, and deductions. It is designed for the employee payroll calculation process and uses a table-driven approach wherein the basic salary, allowances and deductions can be stored against each employee / grade.	Recruitment Establishes a process for vacancies identification, receiving resumes, meeting applicants, evaluating overall recruitment information and recruiting the eligible applicants.	Workforce Planning Provides a means to plan your needed workforce (in count and job titles) among your corporate nodes with a defined fulfillment schedule.
Benefits Benefits Supports you in defining the parameters that allocates benefits and awards to your individual employees, teams, or corporate nodes.	Training Establish training plans that are aligned with corporate business objectives for your employees so they can perform their roles more effectively by initiating training schedules and assessments.	Career Path Supports your employees in choosing and tracking a preferred career development path that complements their skills, experience and aspirations.

Resource/Inventory Managment
Warehouse/Inventory This module includes the functions that manage defining the materials of the corporate and the warehouses that store them, managing the transactions of materials and applying inventories.	Transpiraton & Logistcs Allow the organization to manage its products transportation, theirs status, and manage routes.	Purchase Allow to define vendors, their specialties, materials that they provide, automatic purchase orders based on information from the warehouse. Effectively manages the purchasing and receipt of inventory in hospitals. It covers both stock and non-stock items.
Garage Allow to define all automotive that belong to an organization with their maintenance status and use requests.This module includes the functions that manage the garage of the vehicles of the corporate, properties and maintenance and fueling activities of the vehicles.	Physical Plants Allow to define all physical building/areas with their attributes.	Engineering Management Handle all maintenance requests in the organization whether it is scheduled maintenance or sudden. Helps the technical services department of the hospital in addressing the work order processing and maintenance of various equipment of the hospital.
Employee Custody Allow to track all warehouse materials that were distributed to the employees. Track the move of materials between employees.

Administrative

Management Office

Define the approval hierarchy in the organization as well as each individual availability for scheduling purpose.

Legal

Define courts, cases and track all cases status for an organization.

Archiving

Allow to build a DYNAMIC archiving tree with the dynamic archiving properties. It allow for archiving any document with different attributes as well as different search criteria for documents.

Divan

Track all communications sent from/to an organization with detailed information. This comes also with the possibility to scan and archive the documents.

Project Management
Charter Define projects that are within an organization and all related information such as Definitions Acronyms, Project Foundation, Project Environment, and Customer Concerns.	Scope Management Define the scope of the projects in terms of Project Scope Statement, Milestone, Work Breakdown Structure, Acceptance Criteria, and Deliverables.	Project Process Define the Project Characterization Attributes in order to match up with prior projects from organization’s repository, Tailoring Request, Tailoring Criteria, and Applicable Assets.
Resources Define Projects Resources Allocation, Project Roles, Resources Availability, and Resources Over allocation.	Stakeholders Define external stakeholders, their organizations, and roles.	Estimation Define Project Estimation, Non-Development Phases Estimation, and Effort Distribution.
Project Scheduling Define Project Milestones with their due dates, tasks dependency, and Fixed Cost.	Risk Management Define Risk Management Plan, Possible Impact, Thresholds, Risk Scores, Risks Frequency Tracking, Action and mitigation Plans.	Issue Tracking Define Projects Issues, Issues Status, Re-Planning Criteria (Qualitative, and Quantitative).
Meetings Define Project Meetings Information, Attendees, Absentees, Meetings Agendas, and Meetings Action Items.

Quality Management

Quality Assurance

This module includes the functions of incorporating the quality in the products, processes and services so quality is assured before checking and discovering errors and defects. It also includes the functions that define the quality management system of the corporate, quality policies and standards; it manages who is responsible for the delivery of each item of the system.

Evaluation

Support
Global Settings Global Settings	Quotes Quotes	News News
Polling Polling	Mass eMail/SMS Mass eMail/SMS	FAQ
Standards Standards	Help Help

Corporate Governance

Principles

Allow the organization to define its identity like logo, mission, vision, and profiles.

Board of Directors

Define the board of directors, their contact information, Job titles, and positions. Define the BoD cycles and meetings.

Strategy

Define the organization strategy and objectives with objective measuring methods.

CSR

Define the Corporate Social Responsibility programs and their types with detailed information for each program.

Services

Real Estate

Real Estate Management

Supply Chain Management

Product Catalogue

Supply Chain Planning

Manufacturing

Supply Chain Control

Supply Chain Benchmarking

Supply Chain Optimization

Back Office
Roadmap Road map for EduTech	Users Administration Users Administration	Support Tickets Support Tickets
Comment Comment on the System	System Tasks System Tasks	DB Backup DB System Backup
Audit Trail Audit Trail	Warnings & Alerts Warnings & Alerts

Excutive

Reports & Statistics

Performance Indicators

Customer Relationships Management

Global Address Book

Allow the organization to have all its contact and contact personnel in one global repository available to all team members.

Customers

Customer

Marketing

Define the organization marketing status and action items for their customers, and give guidelines on how to peruse a new client.

Sales

Customers Service

Define customers’ requests and follow them with updates, build customers service surveys and questionnaires’.

Online tools

Website Management ERP

ERP Website Management

Used Technology

Web-Based Portal works on LAN infrastructure.
Front End using Google browser Chrome with HTML5, CSS3, AJAX, and JQuery.
Back End using PHP (Zend Framework) and Oracle 10g.
Apache Web Server and Oracle Server.
SOA architecture so it can integrate easily with other systems.

Security

Access
- 2 Login methods:
  - Through DB: using user name and MD5 encrypted PW.
  - Through Active Directory technologies (LDAP) and DB (more secure).
- User Access is based on Roles and DB Access.
- Roles based on Solution/Module/Link/Functionalities (Add, Update, Delete, View, Print, Search).
- Availability of HTTPS Protocol Access.
Data
- Using DB policies to restrict data access.
- Using special techniques to restrict users from seeing certain data even though they can access the links “URL(s)”.
- Using special techniques for multi-location organizations where you can define permissions differently to headquarter and branches.

Localization

Global Settings that match most international Standards.
Customization of the system to match the country it is implemented in (Currency, Cities,…..).
The capability of overwriting the Global Settings with the country local version in case of special data values.

- Used Technology
  Web-Based Portal works on LAN infrastructure.
  Front End using Google browser Chrome with HTML5, CSS3, AJAX, and JQuery.
  Back End using PHP (Zend Framework) and Oracle 10g.
  Apache Web Server and Oracle Server.
  SOA architecture so it can integrate easily with other systems.

Required Hardware

These are the minimum hardware to serve 75 to 100 users simultaneously
◊ Main Database Server (Required)
• Processor: 2 processor Intel Xeon CPU E5640 2.67
• RAM: 16 GB DDR3
• HD: 2 hard disks (500 GB)

◊ Backup Database Server (Optional)
• Processor: 1 processor Intel Xeon CPU E5640 2.67
• RAM: 8 GB DDR3
• HD: 1 hard desk (500 GB)

◊ Main Web Server (Required)
• Processor: 1 processor Intel Xeon CPU E5640 2.67
• RAM: 8 GB DDR3
• HD: 1 hard desk (500 GB)

◊ Backup Web Server (Optional)
• Processor: 1 processor Intel Xeon CPU E5640 2.67
• RAM: 4 GB DDR3
• HD: 1 hard desk (500 GB)

Required Network

Full working LAN with the following features:

◊ Backup Web Server (Optional)
• Processor: 1 processor Intel Xeon CPU E5640 2.67
• RAM: 4 GB DDR3
• HD: 1 hard desk (500 GB)

The Changing Face of Information System IT

The tidal wave of Information Technology has swept all industries into a paradigm shift to newer and more effective process improvements and outcomes. The information services industry is no exception. In fact, the information services sector has immensely benefited from this technological revolution. Today information services providers and companies have overcome challenges that significantly influence their ability to provide quality information services.

Services Information Technology has become an enabler in Improving the quality of services and information operations by simplifying and streamlining the delivery of information services, improving quality, reducing costs and providing anytime/anywhere information across multiple facilities and domains.

Growing business operations and better execution of business strategies can only be met with a flexible open system like Sharpsoft iGate ERP Suite. With, you can integrate a smarter way to work across your entire business platforms. supports all your purchase and sales operations, your logistic and financial administration, documents and human resources management solutions in order to quickly respond to customer demand with efficient, fast, and flexible processes.

Sharpsoft IGate is an integral information system: data is stored centrally and is directly available to authorized personnel. The system foundation supports best practices across many business areas and consolidates business data to avoid duplication of effort. The main goal of ‘Gate is to enable operational excellence and innovation for the ideal business processes you wish for.

Today there are many challenges in delivering information management system. These challenges lead to the desire to develop systems to augment capabilities of the available information services providers to serve the increasing number of users and help staff streamline their operations. To alleviate some of these pressures, we are presenting a system that has the following benefits:

Integrated, comprehensive & easily deployable web-enabled application delivers a full spectrum of information and administrative services functions
Seamless, anytime, anywhere access to information and integrated communication
High scalability allows integrated information services delivery across a multitude of locations.
Centralized data repository makes information easily retrievable and enables users’ records tracking anywhere Intuitive user interface simplifies data entry and makes the applications easy to use, saving valuable time and minimizing MCI interactions

Financial

Accounting

Handle all account receivable and account payable issues with dynamic accounting trees. Conforms to standard accounting principles and provides for accurate book keeping besides offering flexible reporting and query facilities.

Points of Sales

Define annual sales plan, manage customers’ orders and track their status.

Financial Auditng

Financial Auditing

Invoicing

Generate organization’s invoices and their payment with the clients, Payment reminders systems, and clients’ payment rating system for future financial relationship.

Cost Management

Financial Forecastng

Handle all departments and Division budgets with an organization; build automatically a global budget plan, and forecast financial outcomes.

Cash Flow

Predict the organization cash flow and track it from all resources (customers, orders, banks, cash registers …).

Asset Management

Manage organization assets, their relationship with warehouse and accounting, and annual Depreciation Life.

Corporate Mobile

Handle all issue of the company corporate mobile lines with monthly invoices and employees allowances.

Human Resource Management

Personnel

Allows you to define your personnel information (personal, corporate, financial and attendance profiles), and manage the processes of transfer, promotion, warning, awarding, and dismissal. Caters to the personnel and human resources needs of healthcare establishments. The system maintains and tracks employee’s data on-line and generates extensive reports on variety of criteria.

HR Policy

Allows you to define the policies of the corporate and corporate nodes, and enable the employees to check their related policies

Orientaton

Introduces newly recruited employees to the organization with information about their departments, business model, processes and rules.

Atendance Monitor

Allows you to define the attendance patterns and assign them to your employees, and check their daily attendance supported with attendance tracking machines or smart cards.

Corporate Hierachy

Provides flexible generic tools to create your corporate hierarchy model with attributes, and then to create your corporate nodes structure based on it.

Performance

Enables you to define performance models, parameters and importance, assign them to teams, positions, corporate nodes, and calculate the actual performance of them.

Payroll

Provides mechanisms to define payroll calculation methods and calculate employees’ payroll, in respect to the deserved benefits, and deductions. It is designed for the employee payroll calculation process and uses a table-driven approach wherein the basic salary, allowances and deductions can be stored against each employee / grade.

Recruitment

Establishes a process for vacancies identification, receiving resumes, meeting applicants, evaluating overall recruitment information and recruiting the eligible applicants.

Workforce Planning

Provides a means to plan your needed workforce (in count and job titles) among your corporate nodes with a defined fulfillment schedule.

Benefits

Benefits
Supports you in defining the parameters that allocates benefits and awards to your individual employees, teams, or corporate nodes.

Training

Establish training plans that are aligned with corporate business objectives for your employees so they can perform their roles more effectively by initiating training schedules and assessments.

Career Path

Supports your employees in choosing and tracking a preferred career development path that complements their skills, experience and aspirations.

Resource/Inventory Managment

Warehouse/Inventory

This module includes the functions that manage defining the materials of the corporate and the warehouses that store them, managing the transactions of materials and applying inventories.

Transpiraton & Logistcs

Allow the organization to manage its products transportation, theirs status, and manage routes.

Purchase

Allow to define vendors, their specialties, materials that they provide, automatic purchase orders based on information from the warehouse. Effectively manages the purchasing and receipt of inventory in hospitals. It covers both stock and non-stock items.

Garage

Allow to define all automotive that belong to an organization with their maintenance status and use requests.This module includes the functions that manage the garage of the vehicles of the corporate, properties and maintenance and fueling activities of the vehicles.

Physical Plants

Allow to define all physical building/areas with their attributes.

Engineering Management

Handle all maintenance requests in the organization whether it is scheduled maintenance or sudden. Helps the technical services department of the hospital in addressing the work order processing and maintenance of various equipment of the hospital.

Employee Custody

Allow to track all warehouse materials that were distributed to the employees. Track the move of materials between employees.

Administrative

Management Office

Define the approval hierarchy in the organization as well as each individual availability for scheduling purpose.

Legal

Define courts, cases and track all cases status for an organization.

Archiving

Allow to build a DYNAMIC archiving tree with the dynamic archiving properties. It allow for archiving any document with different attributes as well as different search criteria for documents.

Divan

Track all communications sent from/to an organization with detailed information. This comes also with the possibility to scan and archive the documents.

Project Management

Charter

Define projects that are within an organization and all related information such as Definitions Acronyms, Project Foundation, Project Environment, and Customer Concerns.

Scope Management

Define the scope of the projects in terms of Project Scope Statement, Milestone, Work Breakdown Structure, Acceptance Criteria, and Deliverables.

Project Process

Define the Project Characterization Attributes in order to match up with prior projects from organization’s repository, Tailoring Request, Tailoring Criteria, and Applicable Assets.

Resources

Define Projects Resources Allocation, Project Roles, Resources Availability, and Resources Over allocation.

Stakeholders

Define external stakeholders, their organizations, and roles.

Estimation

Define Project Estimation, Non-Development Phases Estimation, and Effort Distribution.

Project Scheduling

Define Project Milestones with their due dates, tasks dependency, and Fixed Cost.

Risk Management

Define Risk Management Plan, Possible Impact, Thresholds, Risk Scores, Risks Frequency Tracking, Action and mitigation Plans.

Issue Tracking

Define Projects Issues, Issues Status, Re-Planning Criteria (Qualitative, and Quantitative).

Meetings

Define Project Meetings Information, Attendees, Absentees, Meetings Agendas, and Meetings Action Items.

Quality Management

Quality Assurance

This module includes the functions of incorporating the quality in the products, processes and services so quality is assured before checking and discovering errors and defects. It also includes the functions that define the quality management system of the corporate, quality policies and standards; it manages who is responsible for the delivery of each item of the system.

Evaluation

Support

Global Settings

Quotes

News

Polling

Mass eMail/SMS

FAQ

Standards

Help

Corporate Governance

Principles

Allow the organization to define its identity like logo, mission, vision, and profiles.

Board of Directors

Define the board of directors, their contact information, Job titles, and positions. Define the BoD cycles and meetings.

Strategy

Define the organization strategy and objectives with objective measuring methods.

CSR

Define the Corporate Social Responsibility programs and their types with detailed information for each program.

Services

Real Estate

Real Estate Management

Supply Chain Management

Product Catalogue

Supply Chain Planning

Manufacturing

Supply Chain Control

Supply Chain Benchmarking

Supply Chain Optimization

Back Office

Roadmap

Road map for EduTech

Users Administration

Support Tickets

Comment

Comment on the System

System Tasks

DB Backup

DB System Backup

Audit Trail

Warnings & Alerts

Excutive

Reports & Statistics

Performance Indicators

Customer Relationships Management

Global Address Book

Allow the organization to have all its contact and contact personnel in one global repository available to all team members.

Customers

Customer

Marketing

Define the organization marketing status and action items for their customers, and give guidelines on how to peruse a new client.

Sales

Customers Service

Define customers’ requests and follow them with updates, build customers service surveys and questionnaires’.

Online tools

Website Management ERP

ERP Website Management

Used Technology

Web-Based Portal works on LAN infrastructure.
Front End using Google browser Chrome with HTML5, CSS3, AJAX, and JQuery.
Back End using PHP (Zend Framework) and Oracle 10g.
Apache Web Server and Oracle Server.
SOA architecture so it can integrate easily with other systems.

Security

Access
- 2 Login methods:
  - Through DB: using user name and MD5 encrypted PW.
  - Through Active Directory technologies (LDAP) and DB (more secure).
- User Access is based on Roles and DB Access.
- Roles based on Solution/Module/Link/Functionalities (Add, Update, Delete, View, Print, Search).
- Availability of HTTPS Protocol Access.
Data
- Using DB policies to restrict data access.
- Using special techniques to restrict users from seeing certain data even though they can access the links “URL(s)”.
- Using special techniques for multi-location organizations where you can define permissions differently to headquarter and branches.

Localization

Global Settings that match most international Standards.
Customization of the system to match the country it is implemented in (Currency, Cities,…..).
The capability of overwriting the Global Settings with the country local version in case of special data values.

- Used Technology
  Web-Based Portal works on LAN infrastructure.
  Front End using Google browser Chrome with HTML5, CSS3, AJAX, and JQuery.
  Back End using PHP (Zend Framework) and Oracle 10g.
  Apache Web Server and Oracle Server.
  SOA architecture so it can integrate easily with other systems.

Required Hardware

These are the minimum hardware to serve 75 to 100 users simultaneously
◊ Main Database Server (Required)
• Processor: 2 processor Intel Xeon CPU E5640 2.67
• RAM: 16 GB DDR3
• HD: 2 hard disks (500 GB)

◊ Backup Database Server (Optional)
• Processor: 1 processor Intel Xeon CPU E5640 2.67
• RAM: 8 GB DDR3
• HD: 1 hard desk (500 GB)

◊ Main Web Server (Required)
• Processor: 1 processor Intel Xeon CPU E5640 2.67
• RAM: 8 GB DDR3
• HD: 1 hard desk (500 GB)

◊ Backup Web Server (Optional)
• Processor: 1 processor Intel Xeon CPU E5640 2.67
• RAM: 4 GB DDR3
• HD: 1 hard desk (500 GB)

Required Network